All orders are currently eligible for Free U.S. Shipping. International shipping is calculated at checkout based on the chosen shipping method.
Orders are shipped within 24 hours of the order being placed via USPS First Class mail with Tracking info and take 3-5 days to arrive (excluding weekends and major holidays). Backorder items will ship 5-6 weeks from purchase date. If ordered with other in-stock items, those items will ship 5-6 weeks from purchase date with the backorder item(s). If you would like to receive the in-stock items sooner, please create a separate order. Once an order has reached a certain point in its fulfillment process it cannot be edited or cancelled. As a result, order cancellation or modification requests are handled on a case-by-case basis. If your order must be modified or cancelled, please email email@example.com as soon as possible and we will do our best to accommodate your request. Once your order has been placed, you will receive an email notification with tracking info. Note that we cannot be responsible for delays in shipping once picked up by the carrier.
Click Here to process a return with your Order # and Email.
We have updated our Returns and Exchange policy to 60 Days during the holiday season. If 60 days have gone by since your purchase, unfortunately we can’t offer you an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are non-returnable. To complete your return, we require a receipt or proof of purchase.
For any items you do not wish to keep, simply submit your return decision through the Blackcart Customer Portal before the end of your 5 day trial.
You’ll find a link to your portal account in your transactional emails. Once your return decision is submitted, you’ll be able to print a prepaid shipping label, and from there, drop-off your return at the nearest relevant carrier location within 3 days of submitting your send back decision.
Returns shipping for any items you do not wish to keep is covered by Proud 90. You will only incur a $10 restocking fee if all items in your Try Before You Buy order are returned. If you keep at least 1 item, the $10 restocking fee is waived.
If you would like to return a Try Before You Buy items after your trial has ended please follow the regular "Returns" instructions in the section above.
Items can be returned for a full refund within 60 days of receipt of item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
All items are eligible for Returns & Exchanges.
If you need to exchange an item due to incorrect sizing or damaged goods, send us an email at firstname.lastname@example.org and we will send you a Free Return Shipping Label. If you would like to exchange items for a different reason, please email us at email@example.com and you will be responsible for the cost of shipping.
To return your product, you should mail your product to: 1707 Avenida Del Sol, Boca Raton FL 33432, United States. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.